Placing Your Order:
Orders must be placed through our online store. Current pricing and bulk discounts are indicated on our website. FMW Fasteners does not offer any additional volume or distributor discounts.
Up to date "In Stock" information is available on all items in our online store. We strive to keep most items always in stock for immediate delivery within 1 business day (unless we specify differently in the particular item listing). In the event an item is out of stock or for any other reason unable to be shipped, we will notify you within one business day. We charge your credit card only at time of actual shipment of item.
If you would like to cancel your order, you can do so provided that your order has not entered the shipping process. If your order has already entered the shipping process it cannot be cancelled, however, you can return the order for a full refund.
Secure Online Ordering:
FMW Fasteners uses state-of-the-art data encryption technology to protect against loss, misuse, or alteration of your user information. Secure Socket Layers (SSL) encrypt the information sent between your computer and our database and are certified by Verisign, an internet leader in security transactions. In addition, we use internet fraud screening to protect credit card transactions.
Credit Card Fraud Warranty:
We guarantee that every online transaction you make with FMW Fasteners will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. FMW Fasteners will cover this liability for you, up to the full $50.00 in the case that unauthorized use of your credit card resulted, through no fault of your own, from purchases made while using our secure servers. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with their reporting rules and procedures.
FMW Fasteners respects your privacy. We will not sell, rent or lease your personal information. We will not include you on mailing lists if you have requested to be removed. We will not share your information with any trading partners unless you have requested information, products or services that can be best handled by another company.