FAQ

Ordering


VIP Rewards is our way of saying "thank you" and offering discounts to YOU, our VIP customer!

The program is simple. Spend $1, earn 1 point. Simply registering earns you 200 points! Spend your points on discounts you claim in your shopping cart.

Creating an account will automatically enroll you in VIP Rewards. For more details, click the VIP button in the lower left-hand portion of the page.


Most orders placed with us ship in 1-2 business days. More details here on how you can check on the status of your order.


All of our item images are accurate representative images of the product category, however, due to the limitless variations in thread patterns, finishes, and other variables that exist with fasteners, they are representative images only.


We do offer domestic manufactured A325Grade 5Grade 8 and L9 bolting products. These products will specifically indicate "Domestic USA" in their product descriptions.

Unless specifically indicated as being domestic, our inventory is made up of products manufactured internationally in ISO 9001:2008 certified facilities.


No quotes here. There are many fastener suppliers out there that would be more than happy to put together a quote for you. That's just not us.

Our goal is to offer you a huge selection of fastener products at competitive prices with free shipping. To that end, we don't respond to requests for quotations.

Our website is always current with the products we sell and current prices.


The products you see on our site represent our complete product offering. If there is a product type, size or variant you are shopping for that doesn't appear, unfortunately we don't have it available to sell.

Shipping & Returns


90% of our orders ship direct from our warehouse in Houston, Texas. In situations where we can reduce shipping time based on your proximity to one of our manufacturer's warehouses, we may choose to drop-ship items directly to you.

We are REALLY good at optimizing the sourcing and logistics behind each and every order we handle. For our customers who do procurement for a living, this is a huge value-add in working with us. Place your order. We handle the rest. 


Return your material unused and in the original packaging up to 90 days after the purchase date for a full refund on your material, no questions asked.

Just contact us for an RMA (all returns require an RMA for acceptance) and we'll get you fixed up!


We sure can!

We send out LTL shipments all day, everyday. LTL freight is included in our free shipping, which is available on $100 orders and up.


Unfortunately in the world of shipping there can be discrepancies in what the shipper's tracking information indicates and reality. Just know this...we will make sure you are taken care of in the event of a shipping issue.

If your tracking information indicates that your package has been delivered but you can't find it, do the following:

-Verify the shipping address on your order
-Look for any type of notice of attempted delivery
-Check around the delivery locationLook to see if someone else accepted the delivery
-Wait 36 hours. Packages will often show as "delivered" while still in transit, particularly in rural areas
-Contact Us


A shipping carrier may deem a package "undeliverable" for one of the following reasons:

-Incorrect Address - If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient.

-Address Format - If the address was entered in an incorrect format, it will be undeliverable.

-APO or FPO Addresses - If the address is entered as an international address or without the correct US APO/FPO zip code, it will be undeliverable.


We DO ship to Alaska, Hawaii, U.S. Territories and APO/FPO addresses.

Due to the additional fees and in some cases challenges associated with shipping to these special destinations we may ask you to cover a portion of the shipping and handling costs.

When shipping to these locations please keep in mind that delivery time will take longer and delivery to APO and FPO addresses may take an additional 7 to 14 days.